Frequently Asked Questions

We offer a comprehensive range of landscaping services including:

• Garden design and planning
• Hardscaping (patios, walkways, retaining walls)
• Soft landscaping (planting, lawn installation)
• Water features and irrigation systems
• Garden maintenance and seasonal care
• Tree services and hedge management

Yes, we specialize in sustainable landscaping practices including:

• Native plant selection for better adaptation
• Water-efficient irrigation systems
• Rain gardens and bioswales
• Organic soil management
• Eco-friendly pest control methods

We primarily serve:

• Harrogate and surrounding areas
• York and North Yorkshire
• Leeds metropolitan area
• West Yorkshire region
• Select locations throughout Northern England

Contact us to confirm if we service your specific location.

We design various garden styles including:

• Traditional English gardens
• Modern minimalist gardens
• Japanese-inspired gardens
• Mediterranean gardens
• Wildlife-friendly gardens
• Kitchen gardens and herb gardens
• Low-maintenance gardens
• Water gardens and pond features

Our hardscaping services include:

• Patio design and installation
• Natural stone walkways
• Retaining walls and garden walls
• Outdoor kitchens and BBQ areas
• Custom pergolas and gazebos
• Water features and fountains
• Driveway design and installation
• Garden lighting systems

Yes, we offer 24/7 emergency tree services for:

• Storm damage removal
• Fallen tree clearance
• Dangerous limb removal
• Emergency tree stabilization

Contact our emergency hotline for immediate assistance with hazardous tree situations.

Project costs are determined by several factors:

• Size and scope of the project
• Materials selected
• Site conditions and accessibility
• Design complexity
• Labor requirements

We provide detailed quotes after an initial consultation and site visit.

Yes, we offer several maintenance packages:

• Monthly maintenance plans
• Seasonal care packages
• Custom maintenance schedules
• One-time cleanup services

Each package can be customized to meet your specific needs and budget.

We accept various payment methods:

• Bank transfers
• Major credit cards
• Debit cards
• PayPal

For larger projects, we offer flexible payment plans and can discuss terms during consultation.

Yes, we offer several financing options:

• Interest-free payment plans (up to 12 months)
• Staged payment schedules for larger projects
• Partnership with finance providers for long-term options
• Seasonal payment plans for maintenance contracts

All financing options are subject to status and terms apply.

Our maintenance packages are tiered:

Our design process involves several steps:

1. Initial consultation and site visit
2. Design brief development
3. Concept design presentation
4. Detailed design and planning
5. Material selection
6. Final proposal and quotation

Project timelines vary depending on:

• Project scope and complexity
• Weather conditions
• Material availability
• Site accessibility

We provide detailed timelines during the planning phase and keep you updated throughout the project.

During the initial consultation, we:

• Discuss your vision and requirements
• Assess the site conditions
• Take measurements and photos
• Review your budget expectations
• Explain potential design options
• Discuss timeline and process
• Answer any questions you have

Our delay management process includes:

• Immediate communication with clients
• Detailed explanation of delay causes
• Alternative timeline proposals
• Mitigation strategies
• Regular progress updates

We build buffer time into our schedules to account for common delays like weather.

Yes, we offer comprehensive warranties:

• 5-year warranty on hardscaping
• 2-year warranty on irrigation systems
• 1-year warranty on plants (with proper care)
• 90-day warranty on seasonal plantings

Warranty terms and conditions are provided in writing and explained during the contract phase.

Our maintenance services include:

• Regular lawn care and mowing
• Pruning and hedge trimming
• Seasonal planting and rotation
• Fertilization and weed control
• Irrigation system maintenance
• Leaf removal and cleanup

Maintenance frequency depends on:

• Garden size and complexity
• Types of plants and features
• Seasonal requirements
• Desired level of maintenance

We can create a customized maintenance schedule based on your specific needs.

Our integrated pest management approach includes:

• Regular monitoring and inspection
• Prevention through proper plant care
• Use of beneficial insects
• Organic pest control methods
• Chemical treatments only when necessary
• Follow-up monitoring

We prioritize environmentally friendly solutions whenever possible.

Our irrigation services include:

• System design and installation
• Smart controller programming
• Regular maintenance and inspections
• Seasonal adjustments
• Repair services
• Water conservation consulting
• Drip irrigation solutions
• Rainwater harvesting systems